CV-eksempel Customer Success Manager
A professional, ATS-optimised CV example for Customer Success Manager. With proven phrasing, keywords and concrete tips.
CV-eksempel
Kim van Oss
Customer Success Manager
Amsterdam, Nederland
linkedin.com/in/kim-van-oss
Profil
Customer Success Manager with 4 years of experience at B2B SaaS companies. Transforms customers from users into ambassadors. Combines empathy with commercial acumen.
Arbejdserfaring
Customer Success Manager
Virksomhedsnavn A/S — København · 2020 – nu
- -Managed portfolio of 60 enterprise clients with total ARR of €3.5M; kept churn below 5%.
- -Increased NPS score from 28 to 51 in one year through structured onboarding programme.
- -Achieved 130% net revenue retention via proactive upselling and expansion.
Kompetencer
Uddannelse
Bachelor Commercial Economics — Hogeschool Utrecht (2020)
Hvorfor dette CV virker
Profil
The profile includes years of experience, a specialisation and a concrete result. No vague terms like 'proactive' or 'team player'. ATS systems search for specific keywords.
Arbejdserfaring
Each bullet starts with an action verb and ends with a measurable result. This is what recruiters want to see: action + impact.
Kompetencer
The skills list contains exact keywords that ATS systems use. Make sure tools and technologies literally match the job posting.
Uddannelse
Education is placed at the bottom for experienced professionals. Certifications are included alongside degrees — they are equally valuable in many sectors.
Nøgleord til ATS
Use these terms in your CV to pass ATS filters. Make sure they align with the job posting.
Tips til dit CV
List churn rate, NPS and net revenue retention — these are the standard CSM metrics.
Describe portfolio size: number of clients, ARR.
Highlight your technical product knowledge — CSMs who truly understand the product are rare.
Lignende erhverv
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