Παράδειγμα CV Customer Success Manager
A professional, ATS-optimised CV example for Customer Success Manager. With proven phrasing, keywords and concrete tips.
Παράδειγμα CV
Kim van Oss
Customer Success Manager
Amsterdam, Nederland
linkedin.com/in/kim-van-oss
Προφίλ
Customer Success Manager with 4 years of experience at B2B SaaS companies. Transforms customers from users into ambassadors. Combines empathy with commercial acumen.
Επαγγελματική Εμπειρία
Customer Success Manager
Όνομα Εταιρείας BV — Άμστερνταμ · 2020 – σήμερα
- -Managed portfolio of 60 enterprise clients with total ARR of €3.5M; kept churn below 5%.
- -Increased NPS score from 28 to 51 in one year through structured onboarding programme.
- -Achieved 130% net revenue retention via proactive upselling and expansion.
Δεξιότητες
Εκπαίδευση
Bachelor Commercial Economics — Hogeschool Utrecht (2020)
Γιατί λειτουργεί αυτό το CV
Προφίλ
The profile includes years of experience, a specialisation and a concrete result. No vague terms like 'proactive' or 'team player'. ATS systems search for specific keywords.
Επαγγελματική Εμπειρία
Each bullet starts with an action verb and ends with a measurable result. This is what recruiters want to see: action + impact.
Δεξιότητες
The skills list contains exact keywords that ATS systems use. Make sure tools and technologies literally match the job posting.
Εκπαίδευση
Education is placed at the bottom for experienced professionals. Certifications are included alongside degrees — they are equally valuable in many sectors.
Λέξεις-κλειδιά για ATS
Use these terms in your CV to pass ATS filters. Make sure they align with the job posting.
Συμβουλές για το CV σας
List churn rate, NPS and net revenue retention — these are the standard CSM metrics.
Describe portfolio size: number of clients, ARR.
Highlight your technical product knowledge — CSMs who truly understand the product are rare.
Παρόμοια επαγγέλματα
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