CV Example Customer Success Manager
A professional, ATS-optimised CV example for Customer Success Manager. With proven phrasing, keywords and concrete tips.
CV Example
Kim van Oss
Customer Success Manager
Amsterdam, Nederland
linkedin.com/in/kim-van-oss
Profile
Customer Success Manager with 4 years of experience at B2B SaaS companies. Transforms customers from users into ambassadors. Combines empathy with commercial acumen.
Work Experience
Customer Success Manager
Company Name BV — Amsterdam · 2020 – present
- -Managed portfolio of 60 enterprise clients with total ARR of €3.5M; kept churn below 5%.
- -Increased NPS score from 28 to 51 in one year through structured onboarding programme.
- -Achieved 130% net revenue retention via proactive upselling and expansion.
Skills
Education
Bachelor Commercial Economics — Hogeschool Utrecht (2020)
Why this CV works
Profile
The profile includes years of experience, a specialisation and a concrete result. No vague terms like 'proactive' or 'team player'. ATS systems search for specific keywords.
Work Experience
Each bullet starts with an action verb and ends with a measurable result. This is what recruiters want to see: action + impact.
Skills
The skills list contains exact keywords that ATS systems use. Make sure tools and technologies literally match the job posting.
Education
Education is placed at the bottom for experienced professionals. Certifications are included alongside degrees — they are equally valuable in many sectors.
Keywords for ATS
Use these terms in your CV to pass ATS filters. Make sure they align with the job posting.
Tips for your CV
List churn rate, NPS and net revenue retention — these are the standard CSM metrics.
Describe portfolio size: number of clients, ARR.
Highlight your technical product knowledge — CSMs who truly understand the product are rare.
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