Sales

CV-eksempel Customer Success Manager

A professional, ATS-optimised CV example for Customer Success Manager. With proven phrasing, keywords and concrete tips.

CV-eksempel

Kim van Oss

Customer Success Manager

Amsterdam, Nederland

linkedin.com/in/kim-van-oss

Profil

Customer Success Manager with 4 years of experience at B2B SaaS companies. Transforms customers from users into ambassadors. Combines empathy with commercial acumen.

Arbeidserfaring

Customer Success Manager

Bedriftsnavn BV — Amsterdam · 2020 – nå

  • -Managed portfolio of 60 enterprise clients with total ARR of €3.5M; kept churn below 5%.
  • -Increased NPS score from 28 to 51 in one year through structured onboarding programme.
  • -Achieved 130% net revenue retention via proactive upselling and expansion.

Ferdigheter

Customer successOnboardingChurn preventionNPSCRM (Gainsight)UpsellingQBRsStakeholder management

Utdanning

Bachelor Commercial Economics — Hogeschool Utrecht (2020)

Hvorfor denne CV-en fungerer

Profil

The profile includes years of experience, a specialisation and a concrete result. No vague terms like 'proactive' or 'team player'. ATS systems search for specific keywords.

Arbeidserfaring

Each bullet starts with an action verb and ends with a measurable result. This is what recruiters want to see: action + impact.

Ferdigheter

The skills list contains exact keywords that ATS systems use. Make sure tools and technologies literally match the job posting.

Utdanning

Education is placed at the bottom for experienced professionals. Certifications are included alongside degrees — they are equally valuable in many sectors.

Søkeord for ATS

Use these terms in your CV to pass ATS filters. Make sure they align with the job posting.

customer successclient retentionchurnNPSARRupsellingonboardingSaaSnet revenue retentionQBR

Tips for din CV

1

List churn rate, NPS and net revenue retention — these are the standard CSM metrics.

2

Describe portfolio size: number of clients, ARR.

3

Highlight your technical product knowledge — CSMs who truly understand the product are rare.

Lignende yrker

Sales Manager

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Account Manager

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