Sales

Ejemplo de CV Customer Success Manager

A professional, ATS-optimised CV example for Customer Success Manager. With proven phrasing, keywords and concrete tips.

Ejemplo de CV

Kim van Oss

Customer Success Manager

Amsterdam, Nederland

linkedin.com/in/kim-van-oss

Perfil

Customer Success Manager with 4 years of experience at B2B SaaS companies. Transforms customers from users into ambassadors. Combines empathy with commercial acumen.

Experiencia profesional

Customer Success Manager

Nombre de la empresa S.L. — Madrid · 2020 – presente

  • -Managed portfolio of 60 enterprise clients with total ARR of €3.5M; kept churn below 5%.
  • -Increased NPS score from 28 to 51 in one year through structured onboarding programme.
  • -Achieved 130% net revenue retention via proactive upselling and expansion.

Competencias

Customer successOnboardingChurn preventionNPSCRM (Gainsight)UpsellingQBRsStakeholder management

Formación

Bachelor Commercial Economics — Hogeschool Utrecht (2020)

Por qué funciona este CV

Perfil

The profile includes years of experience, a specialisation and a concrete result. No vague terms like 'proactive' or 'team player'. ATS systems search for specific keywords.

Experiencia profesional

Each bullet starts with an action verb and ends with a measurable result. This is what recruiters want to see: action + impact.

Competencias

The skills list contains exact keywords that ATS systems use. Make sure tools and technologies literally match the job posting.

Formación

Education is placed at the bottom for experienced professionals. Certifications are included alongside degrees — they are equally valuable in many sectors.

Palabras clave para ATS

Use these terms in your CV to pass ATS filters. Make sure they align with the job posting.

customer successclient retentionchurnNPSARRupsellingonboardingSaaSnet revenue retentionQBR

Consejos para tu CV

1

List churn rate, NPS and net revenue retention — these are the standard CSM metrics.

2

Describe portfolio size: number of clients, ARR.

3

Highlight your technical product knowledge — CSMs who truly understand the product are rare.

Profesiones similares

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